Companies have been repeatedly bombarded during the past year and a half with advice to “pivot, pivot, pivot!" Many successful small and medium business owners have struggled with incorporating digital transformation into their already successful business models - particularly those who have enjoyed years of success.

This online session will cover the introductory concepts and theory of artificial intelligence and digital transformation as applied to business operations, including:

• How to find process bottlenecks in your SOPs

• How to design a digital transformation roadmap

• What is a transformation audit

• The importance of culture in change management when approaching technological change

• How to determine which AI service providers are best suited to your business